Last Updated 18 November 2025

PRIVACY POLICY

The Civil Company Limited ("we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us about our civil construction services.

By using our website www.thecivilcompany.co.nz or submitting your details to us, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

Submit a contact form or Google Ads lead form
Request a quote or project information
Contact us by phone or email
Engage us for civil construction services

The information we collect may include:

Your name
Phone number
Email address
Project address or location
Project details
Any other information you choose to provide

We may also collect basic technical information such as:

IP address
Browser type
Pages viewed
Cookies/analytics information
Device information

This information helps us improve our website and advertising performance.

2. How We Use Your Information

We use your information to:

Respond to enquiries and quote requests
Provide civil construction services
Communicate with you about your project
Send updates, confirmations, or follow-up information
Improve our services and website
Comply with New Zealand legal requirements

We do not sell your personal information to third parties.

3. Google Ads & Analytics

We use:

Google Ads
Google Analytics
Google Ads Lead Forms
Conversion tracking
Remarketing tags (if enabled)

These tools may collect data such as:

Pages visited
How you arrived on our site
Form submissions
Click behaviour

Google may use cookies to deliver more relevant ads based on your visits to our site and other sites.

You can opt out of Google’s advertising cookies at:
https://www.google.com/settings/ads

4. Sharing Your Information

We may share your information with:

Our staff and project team
Subcontractors working on your project
Professional consultants (engineers, QS, surveyors, etc.)
Service providers who assist us (IT, hosting, email, analytics)

We only share information where necessary to deliver our services.

We do not sell, rent, or trade your personal data.

5. Data Storage & Security

We take reasonable steps to protect your personal information from:

Loss
Misuse
Unauthorised access
Disclosure

Information may be stored electronically in secure systems used by our business (email, CRM, cloud storage, accounting software, etc.).

6. Access & Correction

You have the right to:

Request access to the personal information we hold about you
Request corrections to your information

To make a request, email us at:

info@thecivilcompany.co.nz

We will respond in accordance with the Privacy Act 2020.

7. Retention of Information

We keep personal information only as long as necessary for:

Business purposes
Legal or accounting requirements
Project records
Warranty or compliance documentation

When information is no longer required, we take reasonable steps to delete it securely.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of other websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Civil Company Limited
Auckland, New Zealand
Email: info@thecivilcompany.co.nz
Phone: 0800 CIVILCO